Support
Contact us
Have a question, found a bug, or need a hand with Proparoo or the Proparoo Mobile app? Email us at support@proparoo.com.au and we'll get back to you — usually within one business day.
Getting started
Proparoo accounts are set up by your agency's admin, either when your agency signs up or by inviting you as a team member. If you've been invited, check your inbox for an invitation email to create your password and sign in. There's no public sign-up inside the mobile app — sign in with the same email and password you use on the Proparoo web app.
Forgot your password?
On the sign-in screen, tap "Forgot password?" and enter your account email. We'll send a link to reset it. You can also do this from a browser at proparoo.com.au/forgot-password.
Not receiving notifications
Proparoo Mobile uses push notifications to alert you to new enquiries and messages. If notifications aren't arriving, check that notifications are enabled for Proparoo Mobile in your device's Settings app, and that you're signed in with the account your agency's enquiries are routed to. If they still don't show up after that, email support and we'll look into it.
Listing sync issues
Property listings you publish sync out to portals such as realestate.com.au and Domain. Sync status for each listing is shown on its "Listed on" panel in the app. If a sync is failing or skipped and the reason isn't clear, email us the property address or reference ID and we'll investigate.
Account and data deletion
To request deletion of your account or the personal data associated with it, email support@proparoo.com.au from your account's email address. We'll confirm and action the request, other than any records we're required to retain for legal or accounting purposes. See our Privacy Policy for details on what we collect and how it's used.